Privacy Policy

Mobile Fix Studio ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller responsible for your personal data. Our business details are:

• Business name: Mobile Fix Studio
• Trading area: Northwest UK
• Contact email: mobilefixstudio@outlook.com
• Contact phone: 07833 790004

We collect personal information through several channels on our website and during service delivery. Below is a full breakdown of what we collect and how.

Booking & Quote Forms

When you submit a repair quote request or book a service through our online forms, we collect:

• Full name
• Email address
• Phone number
• Home, work or preferred visit address
• Device make, model and IMEI (if provided)
• Description of the fault or damage
• Preferred repair date and time

Sell Your Phone Form

When you submit a phone selling enquiry through our Sell Your Phone form, we collect:

• Full name, email address, phone number and postcode
• Device brand, model, storage capacity, condition, and network
• IMEI number — used to verify the device has not been reported lost, stolen, or blocked
• Up to four photographs of the device you wish to sell
• Any additional notes you choose to include

The IMEI number is a unique device identifier. We use it solely to verify device status against carrier and industry databases before completing a purchase. It is never shared with third parties for marketing or any other unrelated purpose.

Contact Forms

When you send us a general enquiry via our contact form or email, we collect:

• Your name and email address
• The content of your message
• Any attachments or images you choose to include

Uploaded Images

You may upload photographs of your device to help us assess damage or provide an accurate quote. These images may contain metadata (such as location or device information embedded in the file). We strip or ignore metadata that is not relevant to your repair.

Transaction & Payment Data

• Invoice and payment records
• Quotes and booking references
• Payment method type (card, bank transfer — not full card details)

Technical & Analytics Data

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search term
• Device type and screen resolution

Communications Data

• Email correspondence with our team
• WhatsApp or SMS messages sent to us
• Reviews or feedback submitted by you

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use the site.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognise your browser on return visits and remember certain preferences.

Types of Cookies We Use

• Essential cookies — required for the website to function (forms, navigation, security). These cannot be disabled.
• Analytics cookies — used to count visitors and understand how pages are used (e.g. Google Analytics or similar). Collected anonymously where possible.
• Preference cookies — remember your settings or choices (e.g. cookie consent).
• Marketing cookies — used to track visits from campaigns and measure the effectiveness of advertising. Only set with your consent.

Analytics Services

We use third-party analytics tools to understand how our website is used. These tools may collect anonymised data including pages visited, session duration, device type and geographic region. No personally identifiable information is shared with analytics providers without your consent.

Managing Cookies

You can control cookies through your browser settings or via our cookie consent tool when you first visit the site. Blocking essential cookies may affect how the website functions. For more detail, see our Cookie Policy.

We process your personal data for the following purposes:

Service Delivery

• To process and fulfil your repair booking or purchase order
• To contact you about your repair status, appointment details or order
• To provide our 90-day warranty and handle any warranty claims
• To issue receipts, invoices and repair quotes
• To verify device ownership and IMEI information where required

Communications

• To respond to your enquiries, complaints or feedback
• To send transactional emails (booking confirmations, repair updates)
• To send service notifications via SMS or WhatsApp where you have provided consent

Marketing Communications

Where you have given your explicit consent, we may send you marketing communications including:

• Promotional offers and discounts by email
• Updates about new services or refurbished phone availability
• Seasonal campaigns and repair reminders

You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly at mobilefixstudio@outlook.com. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Business Improvement

• To analyse anonymised usage data to improve our website and services
• To monitor and prevent fraudulent or abusive activity
• To comply with our legal and regulatory obligations

Under UK GDPR, we must have a lawful basis for every type of processing. We rely on the following bases:

Contract Performance (Article 6(1)(b))

Processing your contact, device and booking data is necessary to fulfil our repair or sales contract with you. Without this data we cannot provide the service.

Legitimate Interests (Article 6(1)(f))

We may process your data to improve our services, prevent fraud, and respond to communications where our legitimate interests are not overridden by your rights and freedoms.

Legal Obligation (Article 6(1)(c))

We retain certain financial records to comply with HMRC requirements and other applicable legal obligations.

Consent (Article 6(1)(a))

For marketing communications, non-essential cookies and certain analytics, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

We retain your personal data only for as long as necessary for the purpose for which it was collected, or as required by law:

• Repair records & device data — 2 years from repair date (to support 90-day warranty and follow-up service)
• Financial transaction records — 6 years (HMRC requirement)
• Uploaded device images — deleted within 90 days of repair completion unless retained by your consent
• Contact form enquiries — 12 months from last contact
• Marketing consent records — retained until consent is withdrawn, then deleted within 30 days
• Analytics data — retained in anonymised or aggregated form indefinitely; identifiable data deleted after 26 months
• Booking and quote data — 12 months from date of submission if no repair was completed
• Sell Your Phone enquiries — 12 months from date of submission if no sale was completed; IMEI and device photos deleted within 30 days of a declined or lapsed offer

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer identify you.

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:

Payment Processing — Stripe

Online payments (refurbished phones, accessories, and the £10 booking fee) are processed by Stripe Payments Europe, Ltd. When you pay online, your card number and payment details are entered directly on Stripe's encrypted, PCI-DSS Level 1 certified checkout page. We never see or store your full card number. Stripe may retain your name, email address, card type and transaction data in accordance with their own privacy policy (stripe.com/privacy). Stripe is a data processor acting on our behalf for the purpose of processing your payment.

For in-person card payments, we use a mobile payment terminal. The same principle applies — card details are processed by the terminal provider and are not stored on our systems.

Website Hosting & Infrastructure

Our website is hosted on cloud infrastructure. Hosting providers have access only to server-level data (logs, IP addresses) and are bound by data processing agreements.

Analytics Providers

We may use services such as Google Analytics or similar tools that process anonymised usage data. You can opt out of analytics tracking via our cookie consent banner or your browser settings.

Parts & Courier Suppliers

Where we need to order parts or arrange collection, we share only the minimum data necessary (name and contact details) with our suppliers. All suppliers are required to handle data in compliance with UK data protection law.

Legal & Professional Advisors

We may share data with our accountant, solicitor or other professional advisors under strict confidentiality obligations, and with law enforcement or regulators where legally required.

As a UK data subject, you have the following rights regarding your personal data. These rights are free to exercise and we will respond within 30 calendar days:

• Right of access — request a copy of all personal data we hold about you (Subject Access Request)
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data ('right to be forgotten'), subject to legal obligations
• Right to restrict processing — ask us to limit how we use your data while a dispute is resolved
• Right to data portability — receive your data in a structured, machine-readable format (JSON or CSV)
• Right to object — object to processing based on legitimate interests or direct marketing
• Rights related to automated decision-making — we do not use automated profiling or algorithmic decision-making that produces legal or significant effects
• Right to withdraw consent — withdraw any consent you have given at any time, without affecting prior lawful processing

To exercise any of these rights, contact us at mobilefixstudio@outlook.com or by post to Belle Vale Shopping Centre, Unit 1, Childwall Valley Road, Liverpool, L25 2RQ. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take a consent-first approach to all marketing communications. You will only receive promotional emails if you have explicitly opted in.

Transactional Emails

We will always send you emails that are necessary for the service you have requested — such as booking confirmations, repair updates, invoices and warranty information. These are not marketing emails and do not require separate consent.

Promotional Emails

If you opted in during checkout or via our newsletter sign-up, you may receive promotional emails about offers, new services or refurbished phone availability. Every marketing email includes a clear, functional unsubscribe link.

Unsubscribing

You can unsubscribe at any time by:

• Clicking the 'unsubscribe' link in any marketing email
• Emailing us at mobilefixstudio@outlook.com with the subject 'Unsubscribe'
• Calling us at 07833 790004

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration:

• HTTPS encryption for all data transmitted to and from our website
• Encrypted storage for sensitive personal and business records
• Access controls ensuring only authorised personnel can view customer data
• Secure deletion of data at the end of its retention period
• Regular review of our security practices and third-party processors

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect your data has been compromised, please contact us immediately at mobilefixstudio@outlook.com.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please reach out:

• Email: mobilefixstudio@outlook.com
• Phone: 07833 790004
• WhatsApp: 07833 790004
• Post: Belle Vale Shopping Centre, Unit 1, Childwall Valley Road, Liverpool, L25 2RQ

We review and update this policy periodically to reflect changes in our services, technology or legal requirements. The "last updated" date at the top of this page will always show when the most recent changes were made. For material changes that affect how we process your data, we will notify you directly by email where required.